​​​​Jennifer Volke

iTFE –  Business Trainer                                                                                                                         February 22 - present

• Managing an online and face-to-face cohort of 134 students. Progression rate of 67%

• Named preferred Trainer for two key accounts.

​

Learning Sphere –  Training Manager                                                                                              Mar 22 - September 2022

• Built the full suite of Training Engagement

  • Policies, procedures and processes.
     

Angus Knight Group – National Online Training Manager                                                                          Mar 22 - March 22

• Working with 4 RTO Businesses under the Angus Knight Institute umbrella

  • Building a non-accredited offering to support the accredited training of the RTOs

  • Building internal training programs suitable for our sister companies and their businesses

  • Employment services training for jobseekers

  • Staff (manager) Leadership Training

  • Working with 4 RTO Businesses under the Angus Knight Institute umbrella to build an online division

  • Successfully managing online Trainers with student progression

  • Acting as an account liaison manager within our internal companies, matching training with training needs with each entity to build to an average of $50,000 to the best month of $380,000

  • Ensuring compliant resources and teaching methodologies are utilised within the Online training division

  • Providing a student journey that is compliant, enjoyable, and profitable

​

Jigsaw Training Group (brought by AKI) –  Training Manager                                                                   Nov 19 - March 20

• Working with two RTO Businesses as one managed two RTOs and built an independent online offering during the COVID period.

  • Transferred 42 courses to an online platform with virtual classrooms with supporting completions

  • Managing our internal account, JobFind built a profitable business using customised training for job seekers to 'trial' a course before signing up for a full Cert III.

  • Successfully managed three profitable accounts (third-party agreements) with repeat funding agreements.

  • Successfully managed 21 trainers: FTE, casual, and contractors, with positive progression.      

​

Jigsaw Training Group –  Senior Trainer                                                                                                         Dec17 - Nov 19

• Managing an online cohort with 83% progression

• Delivering face-to-face training for several courses

• Promoted to Training Manager once Angus Knight purchased the business.

​

First Choice Training – Team Leader and Trainer                                                                                        Sept 18 - May 19

• Successfully passed a re-registration audit, Training department, congratulated in particular.

• I worked as a trainer for four weeks and was asked to be the training manager due to progression and unit completion rates. The owner wanted to drive the business in the same way I worked.

MAX Solutions – Consultant and Trainer                                                                                                     Feb 17 – Sept 18

• Managed the PaTH program with above-average employment outcomes. National was 31%, vs. 42% for Max.     

• Delivering training in various national locations to fulfil the requirements of several contracts. Attend numerous workshops, meetings, and events on behalf of the general manager. 

• Design and development of training resources for a new training program ensuring content and volume of learning to meet contractual obligations and being user-friendly for trainers and engaging students. 

• Maintaining training records in VETrack in accordance with compliance and company policies.  

• Business development: Selling and advising new and existing clients in the courses that would be suitable for their client base and booking in the schedule  
   

Careers Australia                                                                                                                                        Nov 14 to Dec 16

National Business Manager             

Managed a profitable business unit – Online and FlexLearn Training for various Diploma qualifications. My accountability included a $42mil+ budget and 28+ personnel and required major improvements in several unit business and delivery areas. 

After restructuring, the unit achieved the highest unit completions on record and, in the last four months, achieved greater than budgeted targets through scheduled improvements in training delivery. 

Reviewed and implemented a new reporting system for all teams including monthly 1:1s with a program of improvements for the effectiveness of the performance management system.

• Ensured implementation and correct use of learning and assessment plans, lesson plans, assessment tools and course materials, and Trainers maintained compliance in areas such as professional development and industry currency.  

• Implemented change and encouraged consistent work practices through robust relationships with all key stakeholders to improve delivery standards. This included working closely with Trainers to identify innovative processes to increase student engagement and progression and included the review and modification of the role of the Study Coach who supported the Trainers. 
   

Head of Online Training - Secondment for 8 weeks. 

• Supporting the Team Leaders in NSW, VIC, WA and Southport (QLD) who were managing 125+ Trainers.

• Launched ‘FlexLearn’ a flexible learning delivery model comprising both Online and F2F delivery.

​

National Operations Manager – Online Training.                                                                                         Nov 15 – Apr 16.

• Recruited additional Team Leaders and Trainers for interstate locations as part of a structured growth plan and ensured new hires received high-quality orientation and onboarding experiences. 

• Work collaboratively with various unit managers as well as independently while handling multiple projects to ensure quality training was provided and that training programs and initiatives were constantly improved.

• Built solid cross-functional relationships with departmental heads and management across the business to determine program priorities, roll-out plans, set program deadlines, and ROI analytics.

• Development and implementation of a national KPIs system including reporting requirements of Team Leaders. 
   

Team Leader – Southport.                                                                                                                            Jan 15 – Nov 15.

• Recruitment of 8 Trainers to bring the team up to 12. Subjects: Diplomas in Business, Applied Business, Management, Leadership and Management, Human Resource Management, Project Management,

Logistics, Community Services and Counselling. 

• Mentored a team of 12 Online Trainers to ensure innovative engagement and progression of students. 

• Promoted to National Operations Manager. 

Online Educator and Assessor – Nov 14 – Jan 15.

• Engagement and progression of a portfolio of 230+ students for the Diploma of Business and Management.

• Exceeded KPIs such as maintaining an above-average engagement and progression rate.  

• Managed a group project to implement a YouTube training channel to provide additional training resources for online students.

 

Australian Business Leadership Training Pty Ltd (ABLT) - Director of Training.                                       Feb 09 – Nov 14

Training contracts included working with: ABTraining Solutions (Chamber of Commerce), Red Cross Australia, Maximus Solutions, Evocca College, Edutemps – Careers Australia.

• Designed and implemented a variety of courses, including a training guide and student workbooks. 

• Marketed the courses to suitable vendors.  

• Successes include:  

  • 80% completion and 94% attendance for Certificate III in Business. 

  • 91% completion rate from 400+ students who attended Certificate II in Business.

  • 83% completion rate of the 75+ students who attended the Certificate in IV Frontline Management.

  • 30+ students attended the Diploma of Management.

  • 72 students completed a traineeship in Frontline Management.

  • Achieved a continuing contract for FLM and Diploma of Management traineeships for 4 years.

• Delivered Non- accredited courses: such as Computer Skills, Customer Service, Mental Health and Wellbeing, Self-esteem and Job Searching. Each of these modules was conducted over 3 weeks and was ongoing for a period of 4 years.   

• Consulted with RTOs on Trainer performance issues and student behavioural management. 

• Worked with long-term unemployed and early school leavers for positive outcomes such as full-time or Part-time employment of 20+ hours per week or continuing education. 

• Engaged contract Trainers, scheduled training events and validated outcomes. 

• Sourced additional contracts for continued growth and managed the business's financials and other managerial responsibilities.
  
  Vending Solutions Australia - HR and Training Manager.                                                                          Jan 06 – Feb 09

• Engaged and delivered training for all positions within the company in an HR capacity.

• Developed and implemented a new induction program to increase retention. 

• Conducted training needs analysis for the implementation of training programs and for individual professional development plans.

• Negotiated with employees and union representatives for improved Workplace Agreements.

• Secondment to Operations Role for 10 months with major responsibilities including general and financial management of the day-to-day operation of the business - $16m+.

• Completed a new corporate structure, including introducing KPIs and an Employee Incentive Awards program. Commenced weekly and monthly team meetings to improve communication channels.